An independent, impartial,
and confidential resource

The Office of the Ombudsman is an independent, impartial, and confidential resource that ensures the fair and rightful treatment, by the administration, of all situations experienced by each member of the Montreal Clinical Research Institute (IRCM) community. 

Contact us
By e-mail:
By phone: 514 987-5622 ext. 5515
In person: by appointment at IRCM


Caroline Roy


Caroline Roy is the IRCM Ombudsman. As Ombudsman, she is responsible for the management of the office. She also reports to the Board of Directors and is accountable to them for the execution of her mandate. Finally, she receives and processes requests from members of the IRCM community.

She holds a Master's degree in Law from the Université de Sherbrooke and a Master's degree in Communications from the Université du Québec à Montréal. She has close to twenty years of experience in dispute management and conflict resolution, among others, at the Hôpital du Sacré-Cœur de Montréal, affiliated with Université de Montreal, and at St. Mary's Hospital Centre. She has held the position of ombudsman at UdeM since 2018. Previously, she was ombudsman-commissioner for complaints and quality of services at the Centre intégré universitaire de santé et de services sociaux du Nord-de-l'Ile-de-Montréal. Her expertise, leadership skills and communication abilities are undeniable assets for the Ombudsman's Office.

Marianne Leblond

Deputy Ombudsman

Marianne receives and processes requests from members of the IRCM community. She is also an Deputy Ombudsman at Université de Montréal since June 1, 2021.

Her academic career began with a Bachelor's degree in Psychology at the Université de Sherbrooke. She then completed a Master's degree in Industrial Relations at the Université de Montréal. A few weeks after her graduation, in July 2009, she was happy to continue her career at UdeM as the internship coordinator for the School of Industrial Relations in the Faculty of Arts and Sciences (FAS). Marianne then worked at the Direction des ressources humaines de l'UdeM from September 2010 to May 2021, including the last six years, as a consultant in the Bureau du personnel enseignant.

Finally, she has over 15 years of experience as a human resources and labour relations professional and has been a member of the Ordre professionnel des conseillers en ressources humaines agréés (CRHA) since 2009.

Mélanie Deit

Technician in office work coordination

Mélanie is responsible for the administrative coordination of the office. She is also responsible for the reception of clients and receives telephone requests with respect and discretion.

Mélanie has more than 8 years of experience in this capacity at the Université de Montréal, and 15 years as an administrative and management assistant in the private sector. She joined the UdeM Ombudsman team in January 2015.

Jocelyne Hallé

Deputy Ombudsman - temporary mandate

Jocelyne is acting as a temporary replacement for the Deputy Ombudsman, effective February 27, 2023.  She receives and processes requests from members of the IRCM community. 

Jocelyne holds a Bachelor's degree in Education from the Université du Québec à Montréal as well as a Certificate in Industrial Relations from the Université de Montréal. 

Her professional career began at the Commission de la santé et de la sécurité du travail, where she worked for 11 years as a social and vocational rehabilitation counselor and trainer. In 2003, she continued her career at the Ministry of Labour as an advisor to the Assistant Deputy Minister of Labour Relations, then as Secretary General and Complaints Officer.  She joined the Public Curator of Quebec in 2010 as the Secretary General and Director of the Complaints Office, then as the Director General of Mission Support, the Secretary General and Director of the Complaints Office from 2017 to 2022.


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